Support

Write to hello@byheart.day and a person will read it. Most answers are below.

By Heart Plus

What it includes. Free keeps up to seven verses and two themes. Plus keeps as many verses as you like and opens every theme. Practice is free for everyone, on every plan.

Cancelling. In By Heart, open Library, then Settings, and tap Manage subscription. Or open your iPhone’s Settings, tap your name, then Subscriptions. Cancel at least a day before it renews. If you cancel during the free week, you won’t be charged.

Restoring Plus on a new phone or after reinstalling: in By Heart, open Library, then Settings, and tap Restore purchases. Use the same Apple Account you bought it with.

Refunds are handled by Apple, which takes the payment. Request one at reportaproblem.apple.com.

If By Heart can’t hear you

By Heart needs the microphone to hear you say a verse. Open your iPhone’s Settings, scroll to By Heart, and turn on Microphone. Then try again somewhere a little quieter, with the phone closer.

Your verses

Your verses and your practice are kept on your phone, not on our servers. Signing in does not upload them, so deleting the app deletes them too.

By Heart offers the Berean Standard Bible, the King James Version and the World English Bible. To ask for another translation, open Settings, then Translation, and tap Request a translation.

Deleting your account

In By Heart, open Library, then Settings, and tap Delete account. This deletes your account and everything By Heart keeps on your phone, and it can’t be undone. A Plus subscription is billed by Apple, so cancel it first. You can also write to us and we will delete your account for you.

Privacy

How By Heart handles your information is set out in the privacy policy.